Member Support
At Genrus Health, we’re committed to ensuring you have the best experience with our virtual care and pharmacy services. Whether you have questions about your account, need assistance, or want to learn more about our services, our dedicated support team is here to help. Your health and satisfaction are our top priorities.
How it get support
We’re here to make healthcare easy, reliable, and accessible. Genrus Health Member Support is available to answer your questions, help with your account, and ensure you make the most of your membership. Our support includes:
- 24/7 Access to Care Managers: Connect with a Care Manager anytime for guidance and assistance in scheduling or managing appointments.
- Prescription and Refill Assistance: We manage your medication renewals and refills, so you always have what you need without the hassle.
- Secure Medical Data: Your personal health information is private, secure, and never shared without your permission.
- Easy-to-Understand Pricing: We offer clear, upfront pricing, with no hidden fees or unexpected costs.
For questions, contact us at 1-833-436-7878 or emailinfo@genrus.ca. Our team is dedicated to providing seamless support and peaceof mind for all members.
